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Shipping Policy:
Thank you for shopping with The Mane Identity. Please review our shipping policy below for important information regarding order processing and delivery.
Order Processing Time:
All orders are processed within 3-5 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly extended.
Shipping Rates & Delivery Estimates:
We do not offer free shipping. Shipping costs are calculated at checkout based on your location and selected shipping method.
Domestic Shipping (United States):
After processing, orders are shipped via standard carriers. Delivery times typically range from 3-7 business days depending on your location. Delivery timeframes are estimates and are not guaranteed.
International Shipping:
We proudly ship internationally. Delivery times vary by destination and may take 7-21+ business days after processing.
Please note:
Tracking Information:
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24-48 hours for tracking updates to appear.
Incorrect Shipping Information:
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
Lost, Stolen, or Delayed Packages:
Once an order has been handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the carrier directly to file a claim.
Damaged Items:
If your order arrives damaged, please contact us within 3-5 days of delivery with your order number and clear photos of the product and packaging so we can review and assist you.
By placing an order, you agree to this Shipping Ploicy.
If you have any questions, please contact us at themaneidentity@gmail.com
Thank you for your support!